Cash Services—Business Continuity Information

In the Event of a Business Disruption at the Federal Reserve

Federal Reserve Cash Services maintains comprehensive business continuity plans that will be activated in the event of a business disruption. The Federal Reserve Bank of Minneapolis' business continuity plans are aligned with those of other Federal Reserve Districts to support continuity of service. Please visit our national Cash Services business continuity page at http://www.frbservices.org/businesscontinuity/index.html for more information.

If the normal provision of cash services is impaired, the Ninth District will notify its customers via the following methods: fax, e-mail, and FedLine Web.

Accessing Federal Reserve Cash Services

If your normal currency and coin ordering channel is unavailable, you can also place orders by contacting your local Federal Reserve office via telephone or fax. Please see the contact numbers provided below.

If a Ninth District Fed office becomes inaccessible for an extended period of time, your financial institution may be directed to place orders with other Federal Reserve offices. You may also be informed about restrictions on currency and coin orders and deposits, and may be directed to alternative pick-up and delivery points.

Cash Services Contact Telephone Numbers

If your normal currency and coin ordering channels are unavailable, please use the following contact numbers to place your orders.

Minneapolis Office
   Telephone orders - currency and coin 612-204-5223
  Fax orders - currency and coin 888-297-6031
  Customer Contact Center 888-333-7010
  Cash administration division 612-204-5223
  After-hours contact number (Law Enforcement) 612-204-6000
  Relocation site numbers 612-204-5000
     
Helena Office
   Telephone orders - currency and coin 406-447-3931
  Fax orders - currency and coin 406-447-3932
  Customer Contact Center 888-333-7010
  Cash administration division 406-447-3931
  After-hours contact number 406-447-3910
  Relocation site numbers 406-447-3800

 

 
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