Published April 30, 2014 | April 2014 issue
12.8 billion ACH (Automated Clearing House) payments worth approximately $24.4 trillion. FedACH is a nationwide system, developed and operated by Minneapolis staff on behalf of the entire Federal Reserve System, which provides the electronic exchange of debits and credits.
$10.9 billion of currency deposits from financial institutions, destroyed $1.5 billion of worn and torn currency, and shipped $12.7 billion of currency to financial institutions.
162,000 transactions for the 50 million investors who hold $172 billion in U.S. Savings Bonds and answered 464,000 calls and written inquiries from investors as the Treasury Retail Securities site for the Federal Reserve System.
240,000 customer support calls and issued 78,000 credentials for Federal Reserve payment and information services as one of two national Customer Contact Centers.
337,800 calls and created 356,000 tickets by the National Service Desk; Minneapolis is one of two sites that provide frontline IT support for the Federal Reserve System.