The Region

2013 by the Numbers

2013 Annual Report

Published April 30, 2014  |  April 2014 issue

In 2013, the Federal Reserve Bank of Minneapolis processed:

  • 12.8 billion ACH (Automated Clearing House) payments worth approximately $24.4 trillion. FedACH is a nationwide system, developed and operated by Minneapolis staff on behalf of the entire Federal Reserve System, which provides the electronic exchange of debits and credits.

  • $10.9 billion of currency deposits from financial institutions, destroyed $1.5 billion of worn and torn currency, and shipped $12.7 billion of currency to financial institutions.

  • 162,000 transactions for the 50 million investors who hold $172 billion in U.S. Savings Bonds and answered 464,000 calls and written inquiries from investors as the Treasury Retail Securities site for the Federal Reserve System.

  • 240,000 customer support calls and issued 78,000 credentials for Federal Reserve payment and information services as one of two national Customer Contact Centers.

  • 337,800 calls and created 356,000 tickets by the National Service Desk; Minneapolis is one of two sites that provide frontline IT support for the Federal Reserve System.

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Movin' on up, fedgazette, October 2014