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2014 by the Numbers

2014 Annual Report

May 18, 2015

2014 by the Numbers

In 2014, the Federal Reserve Bank of Minneapolis processed:

    • 13.4 billion ACH (Automated Clearing House) payments worth approximately $24.8 trillion. FedACH is a nationwide system, developed and operated by Minneapolis staff on behalf of the entire Federal Reserve System, which provides the electronic exchange of debits and credits.
    • $11.5 billion of currency deposits from financial institutions, destroyed $5.9 billion of currency not fit for circulation, and shipped $13.4 billion of currency to financial institutions.
    • 132,000 transactions for the 50 million investors who hold $176 billion in U.S. Savings Bonds and answered 408,000 calls and written inquiries from investors as the Treasury Retail Securities site for the Federal Reserve System.
    • 218,000 customer support calls and issued 51,000 credentials for Federal Reserve payment and information services as one of two national Customer Contact Centers.
    • 296,600 calls and created 321,900 tickets by the National Service Desk; Minneapolis is one of two sites that provide frontline IT support for the Federal Reserve System.