For Consumers

Federal Reserve Consumer Help

Want to file a complaint against a bank or learn more about banking functions?

The Federal Reserve Consumer Help website contains a wide variety of information for consumers about banking. In addition to providing detailed information on how to file a complaint against a bank or financial institution, the website provides useful information on mortgages, deposit accounts, consumer credit, and other banking topics.

Banks and Consumer Protection

A number of consumer protection laws and regulations cover many aspects of an institution's lending and deposit functions. For instance, laws and regulations govern what disclosures an institution must provide for consumers obtaining loans and for consumers opening deposit accounts. Other consumer protection laws prohibit institutions from discriminating in the lending process. Still others ensure that mortgage borrowers receive detailed information about their real estate loan transactions. The Federal Reserve Consumer Help website provides additional information regarding these laws and regulations.