In 2016, the Federal Reserve Bank of Minneapolis processed:
$10.6 billion of currency deposits from financial institutions, destroyed $1.2 billion of currency not fit for circulation, and shipped $13.1 billion of currency to financial institutions.
112,169 transactions for millions of individual investors who hold $166 billion in U.S. savings bonds, answered 340,750 calls and written inquiries from investors, and processed 225,113 incoming pieces of mail from investors and 77,725 outgoing pieces to investors as the Treasury Retail Securities site for the Federal Reserve System.
154,000 customer support calls and issued 67,000 credentials for Federal Reserve payment and information services as one of two national Customer Contact Centers.
285,779 calls and 50,582 chat requests, and created 335,037 tickets by the National Service Desk; Minneapolis is one of two sites that provide frontline IT support for the Federal Reserve System.
In his final message as FVP, Jim Lyon reviews changes at the Bank during his tenure—particularly in payments services—highlights the Bank’s 2016 operational excellence, and affirms the Fed’s unwavering commitment to act in the public interest.